Role: OSS Support Engineer
Role: OSS Support Engineer
Location: Tallinn, Estonia
Perforce develops DevOps tools that improve software quality and security as well as team productivity for several of the world's leading companies, such as PIXAR, CD Projekt Red, NASA, Verizon, Honda, NVIDIA.
Perforce is seeking an Open Source Software Support Engineer to join our OpenLogic team, responsible for providing support and services on Open Source technologies to our OpenLogic customers. This position will work closely with members from Support, Sales and Professional Services to assist in resolving a wide variety of customer issues. This critical position demands a systems engineer with strong networking skills and some programming capabilities. You would be responsible for ensuring the success of our customers by effectively providing dependable and timely resolutions related to open source software. The ideal candidate is expected to be self-motivated, proactive, results-oriented and able to provide a high level of customer satisfaction through the delivery of world-class technical support services.
OpenLogic provides enterprise services for hundreds of open source projects, including OpenJDK, Kubernetes, CentOS, and MariaDB. With OpenLogic, teams boost efficiency and reduce risk.
Interact with end users on technical problems
Tier 1, 2 and 3 support for open source products
Drive resolution of those problems, which include:
-Open source software issues
-Questions around open source software usage
-Questions around use and best practices
Review of the architecture and design where software is implemented
Conduct professional services and training engagements
Research, understand, and advocate open source software
Interact with various open source communities
Drive early resolution of issues
Be a part of the on-call rotation
Present knowledge via articles, blogs, and conference presentations
Strong Linux background required
Some programming experience required
Experience with virtualization and containerization at scale
Database administration experience very desirable
Experience working in production environments, especially enterprise/carrier environments
Understanding of DevOps and automation concepts
Experience speaking at conferences/comfortable speaking in front of large crowds
Fast and creative thinker, quick on their feet to respond quickly to complex and difficult problems
Proven track record of acquiring strong proficiency in new technologies quickly
Minimum of 2 years of software development and design or systems administration or level 3-4 technical support experience.
At least 2 years in a senior position ( senior/lead developer, engineer, or DBA)
Minimum 3 years implementation and troubleshooting experience on 3 or more of the following open source technologies:
-JMS (ActiveMQ, RabbitMQ, Artemis), Web Application Servers (Tomcat, Wildfly), SQL Database (PostgreSQL, MySql), NoSQL DBs (Cassandra, MongoDB), Enterprise Linux (CentOS, OEL), JDK, LDAP, Docker CE, Apache Kafka
Preference given to candidates with implementation and troubleshooting experience on one or more of the following open source technologies:
-Apache Solr, Couchbase, ElasticSearch, Kubernetes, Redis, WSO2, Apache Nifi, Kubespray, MinIO, Foreman, Kiali, Terragrunt, OpenLiberty, or Kong
If you are passionate about the technology that impacts our day-to-day lives and want to work with people as talented and dedicated as yourself, apply today!
Perforce is an equal opportunity employer. We value diversity and celebrate its strengths.